Terms and conditions

The rofi.si general terms and conditions are drawn up in accordance with the Slovenian Consumer Protection Act (ZVPot-UPB2). The rofi.si online shop is operated by the company APERTO NET d.o.o.
On registering with the rofi.si online shop, a visitor obtains a username and a password. The username and password link the user to the data entered. By registering, a visitor becomes a user and acquires the right to make purchases.
The general terms and conditions set out below govern the operation of rofi.si, the rights of the user and the business relationship between the shop and the buyer.

Basket and checkout

The basket, or checkout, has the same role as in any ordinary shop: it stores the selected products and shows you their number and their price.
You can review the contents of the basket at any time and add or remove selected products. You can change the quantity of the selected products by pressing the update button. The total value of the purchase is recalculated according to the changed quantity. You can remove products from the basket at any time by clicking the »delete« button.

The purchase process

If you wish to buy the products you have in your shopping cart (basket), go to the checkout. If you are buying for the first time, you can complete a quick and simple registration and log in – only registered users can make purchases.
In the next step you confirm the order. This is followed by a prompt confirmation of the order by rofi.si if the products are in stock, or by information on the delivery time.

Ordered items can be paid for in several ways:

• Payment to our bank account against a proforma invoice – once the transfer has been received in our account, we send the purchased products to your address
  Bank account: SI56 6000 0000 1007 028 (LON d.d., Kranj)
• Cash on delivery at your home address or wherever you wish the delivery to be made -> you pay for the products on delivery to the GLS courier
• Secure online payment by credit card

Delivery

We send all products that are in stock via the delivery service provider GLS within 1–2 working days of receiving your order, provided the product is in stock. We do not dispatch goods on Saturdays, Sundays or public holidays. If you have any special requirements, please enter them under the notes at the bottom of the order. Information is also available by e-mail at info@rofi.si. We sell and deliver exclusively within the territory of the Republic of Slovenia. Products that have sold out will be supplied to you by prior arrangement. We will call you by phone or write to you at your e-mail address.

Product availability

If the ordered goods are not in stock, we will notify you.

Delivery costs and delivery of goods

Delivery is carried out via GLS.
The delivery charge is EUR 2.90 for orders up to EUR 35; above EUR 35 delivery is free of charge.

The ordered products are delivered to the address you have given as the delivery address. Ordered goods that are in stock are dispatched within 24 hours of the order at the latest on a working day, otherwise on the first working day. Goods that are not in stock are dispatched as soon as they become available.

Delivery is handled by Pošta Slovenije, usually on the working day following dispatch, but no later than within three working days.

For any further information, call us on 031 724 788 or send an e-mail to info@rofi.si.

Information on prices and VAT

All prices stated for the products are in euros, excluding VAT. We are not liable for VAT. Prices are guaranteed for the day of the order and may change on a daily basis.

Notifications

The rofi.si online shop will occasionally inform you by e-mail about news and other items of interest. This will not be too frequent, as we do not want our notifications to be intrusive or annoying. If you do not wish to receive news about new products, promotions and similar, write to us at info@rofi.si and we will remove you from the mailing list.

Complaints

If you have received a parcel that was damaged in transit, report this to your postal delivery person immediately and notify us at the e-mail address info@rofi.si. If you have received defective goods, send the defective product at your own expense within 14 days to the seller's address. If the seller establishes that the complaint is justified, the product will be replaced and sent to the buyer at the seller's expense. If, however, the seller establishes that the defect arose through improper handling by the buyer, the seller will send the product back to the buyer at the buyer's expense.

Right of withdrawal from the contract

For contracts concluded at a distance or off business premises, the consumer has the right under ZVPot to notify us within 14 days OF TAKING DELIVERY that they are withdrawing from the contract, without having to state a reason for their decision. A consumer is a natural person who acquires or uses goods and services for purposes outside their professional or gainful activity. The possibility of withdrawal from the contract under ZVPot therefore does NOT apply to legal entities.

A buyer who withdraws from the contract or the order must return the goods undamaged, in the original packaging and in an unchanged quantity, unless the item has been destroyed, damaged, lost or the quantity has been reduced through no fault of the consumer.

If the seller establishes that the returned goods are damaged or that the returned quantity does not match, the consumer is liable for the diminished value of the goods where the diminution in value is the result of handling that was not strictly necessary to establish the nature, characteristics and functioning of the goods. The consumer may inspect and test the items to the extent strictly necessary to establish the actual state of affairs. The company cannot deprive the consumer of the right of withdrawal from the contract, and thus of a refund of the purchase price, solely on the basis of a diminution in the value of the goods caused by the consumer's handling.
The declaration of withdrawal is deemed to have been submitted in good time if you send it within the period laid down for withdrawal from the contract. The burden of proof regarding the exercise of the right of withdrawal under this article lies with the consumer.

If you have already received the goods and you withdraw from the contract, you must return the goods within 14 days of the notice of withdrawal from the contract, by registered post as a parcel to our address: APERTO NET d.o.o., Gornji Lenart 36, 8250 Brežice, Slovenia

The goods are deemed to have been returned in good time if you send them before the 14-day return period expires.
Please return the products as a parcel and not as a letter. A copy of the invoice and the completed goods return form on the reverse of the invoice must be enclosed with the products being returned. We do NOT ACCEPT cash-on-delivery parcels.

In the event of withdrawal from the contract, the consumer bears only the cost of returning the goods, which is charged according to the delivery service's price list and depends on the type and size of the parcel.

The consumer cannot claim reimbursement of additional costs incurred where they have expressly chosen a type of shipment other than the most economical standard shipment offered by the seller.

If you have already paid for the ordered goods, we will refund all payments received (the full purchase price and delivery costs) that you made in connection with the order without delay, and at the latest within 14 days of receiving the notice of withdrawal from the contract and of receiving proof that you have already sent the goods to our address by registered post.

The refund is made to your bank account (personal account), which you enter on the goods return form.
If a product does not work correctly, or does not work in line with your expectations, please call our technical service on the telephone number, where our advisers will be able to help you with the necessary explanations. In this way you will avoid possible incorrect use of the product and damage to the product itself, as well as possible damage to other items.

For products which we establish were damaged through incorrect or inappropriate use, or through handling that was not strictly necessary to establish the nature, characteristics and functioning of the goods, we will not be able to accept complaints. If you wish to take receipt of such a product again after a complaint has been rejected, we will send it to you and charge the costs associated with delivering such a product; alternatively, you may collect the product at our address.

The withdrawal form can be found at the link here.

Material defect

The consumer may exercise their rights arising from a material defect if they notify the seller of the defect within two months of the day on which the defect was discovered.
In the notice of the defect, the consumer must describe the defect precisely and allow the seller to inspect the item.
A consumer who has duly notified the seller of the defect has the right to require the seller to:

• remedy the defect in the goods or refund part of the amount paid in proportion to the defect; or
• replace the defective goods with new, faultless goods; or
• refund the amount paid.

If the existence of a defect in the goods, or an irregularity in the performance of the service, is not disputed, the seller must comply with the consumer's request under the preceding paragraph as soon as possible, and at the latest within 8 days.
If the existence of a defect in the goods is disputed, the seller must reply to the consumer's request in writing at the latest within 8 days of receiving the request.

When a defect is a material defect:

• if the item does not have the properties required for its normal use or for sale;
• if the item does not have the properties required for the particular use for which the buyer is purchasing it, but which was known to the seller or ought to have been known to them;
• if the item does not have the properties and qualities that were expressly or tacitly agreed or prescribed;
• if the seller has delivered an item that does not match the sample or model, unless the sample or model was shown for information purposes only.

The suitability of the goods for normal use is assessed with regard to ordinary goods of the same type and taking into account any statements by the seller about the characteristics of the goods made by the seller or the manufacturer, in particular through advertising, product presentation or statements on the goods themselves.

Period of validity of the offer

Prices are valid until new prices are published in the online shop.

Refund of the purchase price

A buyer who withdraws from the order is refunded all payments made. The only cost on withdrawal from an order is the cost of returning the goods. We refund the money as soon as possible, and at the latest within fifteen days of receiving notice of withdrawal from the order.

Return of goods

By placing an order, the buyer confirms that they accept our terms of sale. The buyer may withdraw from the order within 15 days of receiving the goods. If we are unable to ensure delivery of the goods, we may also withdraw from the order. We notify the buyer of this by e-mail or by telephone. The consumer has the right, within 15 days of taking delivery of the goods, to notify the company that they are withdrawing from the contract (info@rofi.si), without having to state a reason for their decision. The cost of returning the goods is borne by the buyer. The goods must be returned to the seller at the latest within 15 days of the notice of withdrawal from the purchase being sent. The goods must be returned undamaged, unwashed, with labels and stickers and in an unchanged quantity. Payments will be refunded as soon as possible, and at the latest within 15 days of receiving the returned goods.

Information on the pages

Errors of content and other errors on the site are possible, and should a dispute arise as a result, we will endeavour to resolve it by agreement.

Validity of the order

By placing an order, the buyer confirms that they accept our terms of sale. The buyer may withdraw from the contract within 15 days of receiving the goods. If we are unable to ensure delivery of the goods, we may withdraw from the order. We notify the buyer of this by e-mail or by telephone.

Disclaimer

The operator of the rofi.si online shop does its utmost to ensure that the data published on the pages is up to date and correct. Nevertheless, it may happen that a typographical error causes a discrepancy between the price on the website and the valid price. In that case we will notify you and try to resolve the problem in the consumer's favour. Although rofi.si endeavours to provide accurate photographs of the items for sale, it should be noted that the product photographs show only one of the possible colours; the consumer can choose the others in the online basket. Likewise, the print on the products in the display photograph is selected at random (which is stated in the product description). 

Storage of purchase data

Purchase data is stored on the online shop's server. You can request copies of your purchases by e-mail at info@rofi.si.

Protection of personal data

In our sales we comply with the Consumer Protection Act (ZVPot-UPB2)

The company APERTO NET d.o.o. needs certain personal data from you in order to fulfil your order correctly. We will keep all data confidential and will never pass it on to third parties.

For the purposes of its business, rofi.si, or APERTO NET d.o.o., collects the following user data:

• first name and surname
• address and place of residence
• e-mail address or username
• telephone number
• password in encrypted form
• copies of purchases

We are not responsible for the accuracy of the data entered by users. The buyer agrees that APERTO NET d.o.o. may contact them, except where the buyer expressly objects to this in writing. We pass the user's address and, where necessary, telephone number to Pošta Slovenije, but solely for the purpose of delivering the items.

Complaints and disputes

rofi.si complies with the applicable consumer protection legislation and endeavours to fulfil its duty to provide an effective system for handling complaints.

In the event of problems, the buyer may contact the seller on telephone number 031 724 788 or submit a complaint by e-mail to info@rofi.si. The complaint-handling procedure is confidential.

The seller does its utmost to ensure that any disputes are resolved by agreement.

In accordance with statutory provisions, the company APERTO NET d.o.o. does not recognise any provider of out-of-court settlement of consumer disputes as competent to resolve a consumer dispute that a consumer may initiate under the Act on Out-of-Court Settlement of Consumer Disputes.

Consumers have the option of first resolving disputes relating to their online order without involving a court.
The platform for the online resolution of consumer disputes is available on the website

• http://ec.europa.eu/consumers/odr/ or
• https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SL

The arrangement described derives from the Act on Out-of-Court Settlement of Consumer Disputes, Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No 2016/2004 and Directive 2009/22/EC.

Registration details, with the register named and the registration number

APERTO NET d.o.o.
Registered office: Gornji Lenart 36, 8250 Brežice, Slovenia
Company registration number: 8791384000
VAT number: 11160578
Liable for VAT: NO
Entered in the register: 11 January 2021
Place of entry: Krško District Court

Notice pursuant to ZIsRPS

In accordance with the third paragraph of Article 32 of ZIsRPS, the provider informs visitors to the website and potential and existing customers who have the status of a consumer within the meaning of the first paragraph of Article 4 of ZIsRPS that it does not recognise any provider of out-of-court settlement of consumer disputes (IRPS) as competent to resolve a consumer dispute that a consumer may initiate under that act, which means that any disputes, should the parties fail to resolve them by agreement, are settled before the competent court.